ABSTRACT
The digital gap is one of the factors that could interrupt the learning process in the higher education institution. Both internal and external factors have large impact on higher education students. Since many students' inability to learn with new learning process, that is not affected by their competence or skills, but by their inability to use the required technology. In accordance with the current pandemic situation, it prompts the organization to transform its business process more technology savvy, including in the higher education institution as an organization that responsible to educate student. The phenomenon of Covid 19 pandemic drives many studies to check the readiness of digital transformation. The most important factor for higher education can adapt with this situation is that they must analyse the current condition to shift into the new digital learning process. Therefore, this study focusses to find out the biggest factor in the scope of digital gaps from student side. This study uses various data description analysis techniques to examine the hypotheses. The result shows that most students encounter problems due to their inability to adapt to certain digital technology tools, and their limited financial capacity seems to affect their learning process. Other data shows that online learning is not as effective as offline learning due to the student's needs to learn both the new digital technology platform and the necessary materials. © 2021 Little Lion Scientific. All rights reserved.